1st/2nd Line IT Technician
1st /2nd Line IT Technician Office-Based –Newcastle Under Lymes Mon–Thurs 09:00–17:30 | Fri 09:00–17:00 £25,000 – £30,000 (DOE) Permanent, Full-Time I am currently supporting a long-established technology business in Newcastle-under-Lyme who are looking for a 1st / 2nd Line IT Technician to join their close-knit team. And honestly? This is a great opportunity for local talent. They’re keen to develop someone from the area, someone who wants to grow with the business, not just jump roles every year.They’re looking for a capable and customer-focused 2nd Line IT Technician to join a growing technical team.This role is heavily focused on Microsoft 365 provisioning, deployment, administration and troubleshooting — this is the primary requirement. You must be confident managing M365 environments independently. Core Priority – Microsoft 365 Expertise You must have hands-on experience with: * Provisioning and deploying Microsoft 365 * Administering Exchange, Teams, SharePoint & OneDrive * User management, licensing & security policies * Troubleshooting mailbox, sync & authentication issues * Active Directory & Group Policy management * Strong working knowledge of SME cloud environments is essential Secondary Priority – Hardware & Software Support You should also be confident in: * Diagnosing and repairing PC, laptop & Mac issues * Windows & macOS troubleshooting * Virus/malware removal * Email troubleshooting (POP/IMAP & Exchange) Additional Technical Skills - Desirable * LAN/WAN troubleshooting * TCP/IP, DHCP, DNS, Routing, VLAN, VPN * Routers, switches, access points & NAS * Backup solutions (local & remote) * Firewall & cybersecurity fundamentals * Remote support tools (TeamViewer, Splashtop) * Ubiquiti, DrayTek & Synology experience advantageous What They’re Looking For * Minimum 2 years’ experience in IT support * Strong customer service skills * Own transport & commutable to HQ * Proactive, solutions-focused mindset If you’re strong in Microsoft 365 and enjoy hands-on technical troubleshooting within SME environments, this is an excellent opportunity to join a supportive and growing team