2nd / 3rd Line Support Engineer
CV-LibrarySaffron Walden, EssexpermanentPosted: 22 June 2026
Apply Now2nd / 3rd Line Engineer
Saffron Walden
Perm
Up to £45,000pa
Job description
Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve pre-sales, site audits, implementations and escalations
We are looking for someone with solid IT knowledge, with experience and understanding working on a helpdesk, this should also include:
* Ticket systems and data entry
* Monitoring systems and remote access
* Good verbal and written communication skills with a customer focused attitude.
* PC/Laptop hardware and the ability to identify different components and replace them.
* Strong Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure
* Windows operating systems, how to install them and how to troubleshoot most issues.
* Server and Infrastructure knowledge
* Networking and network hardware.
* At least 3 year of experience working on a helpdesk.
* Full UK driving license and use of a car when required preferable
Saffron Walden
Perm
Up to £45,000pa
Job description
Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve pre-sales, site audits, implementations and escalations
We are looking for someone with solid IT knowledge, with experience and understanding working on a helpdesk, this should also include:
* Ticket systems and data entry
* Monitoring systems and remote access
* Good verbal and written communication skills with a customer focused attitude.
* PC/Laptop hardware and the ability to identify different components and replace them.
* Strong Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure
* Windows operating systems, how to install them and how to troubleshoot most issues.
* Server and Infrastructure knowledge
* Networking and network hardware.
* At least 3 year of experience working on a helpdesk.
* Full UK driving license and use of a car when required preferable