2nd Line Intune Engineer
CV-LibraryLondoncontractPosted: 30 March 2026
Apply NowContract Opportunity: Intune Second Line Engineer
£480 per day (Inside IR35)
100% Remote
6‑Month Contract
Ideal candidate will hold active SC clearance (Lapsed)
We are supporting a major multi‑organisational programme and are looking for an experienced
Intune Second Line Support Engineer to join on a long‑term contract.
Role Overview
You will act as the escalation point between first‑line support teams and third‑line engineering/design functions, supporting a large, centrally managed Intune tenant. The role involves investigating complex incidents, resolving advanced service requests, and working closely with local administrator teams across multiple organisations.
This is a hands‑on technical role requiring strong Intune expertise across Windows, iOS/iPadOS, and Android.
Key Responsibilities
Incident & Service Request Management
Act as a second‑line escalation point for Intune-related incidents and complex service requests.
Troubleshoot issues including:
Device enrolment failures (Autopilot, ABM, Android Enterprise)
Policy assignment & compliance
Application deployments & configuration profiles
RBAC & scope tag issues
Provide root cause analysis and clear documentation to support knowledge sharing.Intune Platform Support
Support centrally defined Intune baselines (apps, profiles, compliance policies).
Troubleshoot across:
Windows 10/11 (Cloud/Entra Join, Hybrid Join, Autopilot)
iOS/iPadOS (Apple Business Manager integrations)
Android Enterprise (Fully Managed, Dedicated, Zero‑Touch).Essential Skills & Experience
Strong hands‑on Intune support experience in enterprise environments.
Troubleshooting expertise across Windows, iOS/iPadOS, and Android device management.
Proficient with PowerShell, Graph API, and automation scripting.
Knowledge of:
Intune RBAC & scope tags
Autopilot & enrolment workflows
Complex compliance & configuration profiles
Proven experience in a second‑line support or technical escalation role.Desirable
Active or recently lapsed SC Clearance.
Experience supporting multi‑organisation or shared tenants.
Public-sector experience.
Understanding of frameworks such as NCSC, CIS, Cyber Essentials.
Exposure to Agile / DevOps environments
£480 per day (Inside IR35)
100% Remote
6‑Month Contract
Ideal candidate will hold active SC clearance (Lapsed)
We are supporting a major multi‑organisational programme and are looking for an experienced
Intune Second Line Support Engineer to join on a long‑term contract.
Role Overview
You will act as the escalation point between first‑line support teams and third‑line engineering/design functions, supporting a large, centrally managed Intune tenant. The role involves investigating complex incidents, resolving advanced service requests, and working closely with local administrator teams across multiple organisations.
This is a hands‑on technical role requiring strong Intune expertise across Windows, iOS/iPadOS, and Android.
Key Responsibilities
Incident & Service Request Management
Act as a second‑line escalation point for Intune-related incidents and complex service requests.
Troubleshoot issues including:
Device enrolment failures (Autopilot, ABM, Android Enterprise)
Policy assignment & compliance
Application deployments & configuration profiles
RBAC & scope tag issues
Provide root cause analysis and clear documentation to support knowledge sharing.Intune Platform Support
Support centrally defined Intune baselines (apps, profiles, compliance policies).
Troubleshoot across:
Windows 10/11 (Cloud/Entra Join, Hybrid Join, Autopilot)
iOS/iPadOS (Apple Business Manager integrations)
Android Enterprise (Fully Managed, Dedicated, Zero‑Touch).Essential Skills & Experience
Strong hands‑on Intune support experience in enterprise environments.
Troubleshooting expertise across Windows, iOS/iPadOS, and Android device management.
Proficient with PowerShell, Graph API, and automation scripting.
Knowledge of:
Intune RBAC & scope tags
Autopilot & enrolment workflows
Complex compliance & configuration profiles
Proven experience in a second‑line support or technical escalation role.Desirable
Active or recently lapsed SC Clearance.
Experience supporting multi‑organisation or shared tenants.
Public-sector experience.
Understanding of frameworks such as NCSC, CIS, Cyber Essentials.
Exposure to Agile / DevOps environments