2nd Line IT Support Engineer
CV-LibraryHarwich, EssexpermanentPosted: 6 June 2026
Apply NowBristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.
This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.
Key Responsibilities
* Provide 2nd line support for hardware, software, and network issues
* Troubleshoot and resolve escalated IT support tickets
* Support Microsoft 365 environments including Exchange, Teams, and SharePoint
* Assist with the administration of Windows Server and Active Directory
* Manage user accounts, permissions, and security policies
* Support desktop, laptop, mobile device, and printer deployments
* Work closely with 1st and 3rd line teams to resolve complex issues
* Assist with IT projects, upgrades, and system improvements
* Maintain accurate documentation and support records
Skills & Experience Required
* Previous experience in a 2nd Line IT Support role
* Strong knowledge of Microsoft 365
* Experience supporting Windows 10/11 environments
* Active Directory and Group Policy experience
* Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
What's on Offer?
* Salary between £32,000 - £38,000
* Opportunity to work with a wide range of technologies
* Career progression and development opportunities
* Supportive and collaborative team environment
* Growing organisation with exciting projects planned
This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.
Key Responsibilities
* Provide 2nd line support for hardware, software, and network issues
* Troubleshoot and resolve escalated IT support tickets
* Support Microsoft 365 environments including Exchange, Teams, and SharePoint
* Assist with the administration of Windows Server and Active Directory
* Manage user accounts, permissions, and security policies
* Support desktop, laptop, mobile device, and printer deployments
* Work closely with 1st and 3rd line teams to resolve complex issues
* Assist with IT projects, upgrades, and system improvements
* Maintain accurate documentation and support records
Skills & Experience Required
* Previous experience in a 2nd Line IT Support role
* Strong knowledge of Microsoft 365
* Experience supporting Windows 10/11 environments
* Active Directory and Group Policy experience
* Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
What's on Offer?
* Salary between £32,000 - £38,000
* Opportunity to work with a wide range of technologies
* Career progression and development opportunities
* Supportive and collaborative team environment
* Growing organisation with exciting projects planned