2nd Line IT Support Engineer

Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. The Role The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure. Key Responsibilities: * Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments * Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager * Install and manage Windows 11 and mobile devices * Diagnose and resolve technical issues, including mail flow and client configurations * Maintain clear documentation of all work completed * Promote best practice in cyber security across client systems Skills & Experience Required: * Strong knowledge of Microsoft 365 / Office applications * Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.) * Excellent communication skills and ability to take ownership of issues * Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)