2nd Line Support Engineer
CV-LibraryAppley Bridge, LancashirecontractPosted: 23 March 2026
Apply NowAre you a technical wizard with a knack for customer service?
Have you got a brain for problem solving and a desire to learn?
Is this sounding a bit like you…
Great news… we’re hunting for an amazing 2nd Line Support Engineer to join a company that is passionate about your development!
You’ll be exposed to a massive variation of work and get stuck into some exciting projects
Are you ready to step up to the plate and be the best 2nd Line Support Engineer in the land?
Get Applying!
As a 2nd Line Support Engineer, your responsibilities will include…
* Responding to and resolving tickets, customer issues, incidents, and queries
* Provide onsite/remote support in positive and proactive manner
* Working on a blend of IT support, networking, telecoms and server work
* Installing/setting equipment on client site to the highest possible standard
* Working with team on issue escalation/troubleshooting 3rd party applications
* Taking ownership of assigned and adopting a ‘hands on’ problem solving approach
We are looking for 2nd Line Support Engineer with the following skills and experience…
* Ideally 2- 3 years’ experience in an IT role within an MSP
* Knowledge on Windows Server, Backups, Virtualisations, Antivirus, Office 365, Networking essentials, Windows OS etc and Microsoft desktop operating systems
* Microsoft Active Directory & Microsoft Exchange 2007 – 2016
* Passion for delivering great customer service both remotely and in person
* Knowledge of Azure, telecoms, Draytek and Ubiquiti is beneficial
* Be efficient, adaptable, flexible and hold a Clean UK driving license
In return, the successful 2nd Line Support Engineer will receive a salary of £35,000 to £40,000, plus the following benefits…
* Birthday off
* Progression & development opportunities
* Christmas party & Christmas leave
If you’re interested in this 2nd Line Support Engineer position, then send your CV over to us today
Have you got a brain for problem solving and a desire to learn?
Is this sounding a bit like you…
Great news… we’re hunting for an amazing 2nd Line Support Engineer to join a company that is passionate about your development!
You’ll be exposed to a massive variation of work and get stuck into some exciting projects
Are you ready to step up to the plate and be the best 2nd Line Support Engineer in the land?
Get Applying!
As a 2nd Line Support Engineer, your responsibilities will include…
* Responding to and resolving tickets, customer issues, incidents, and queries
* Provide onsite/remote support in positive and proactive manner
* Working on a blend of IT support, networking, telecoms and server work
* Installing/setting equipment on client site to the highest possible standard
* Working with team on issue escalation/troubleshooting 3rd party applications
* Taking ownership of assigned and adopting a ‘hands on’ problem solving approach
We are looking for 2nd Line Support Engineer with the following skills and experience…
* Ideally 2- 3 years’ experience in an IT role within an MSP
* Knowledge on Windows Server, Backups, Virtualisations, Antivirus, Office 365, Networking essentials, Windows OS etc and Microsoft desktop operating systems
* Microsoft Active Directory & Microsoft Exchange 2007 – 2016
* Passion for delivering great customer service both remotely and in person
* Knowledge of Azure, telecoms, Draytek and Ubiquiti is beneficial
* Be efficient, adaptable, flexible and hold a Clean UK driving license
In return, the successful 2nd Line Support Engineer will receive a salary of £35,000 to £40,000, plus the following benefits…
* Birthday off
* Progression & development opportunities
* Christmas party & Christmas leave
If you’re interested in this 2nd Line Support Engineer position, then send your CV over to us today