2nd Line Support Engineer
CV-LibraryBristol, ENG, GBpermanentPosted: 13 April 2026
Apply Now2nd Line Support Engineer
Location: Bristol (Hybrid working)
Salary: £30,000–£36,000
Benefits: Competitive package + flexible working + career development
Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support and help maintain a reliable, secure IT environment. This role offers the opportunity to work across a broad technology stack while developing your troubleshooting and customer-facing skills in a collaborative team.
What you'll do:
Provide 2nd line support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents and service requests
Support Microsoft environments including Windows, Office 365, and Active Directory
Assist with system upgrades, patches, and ongoing maintenance
Document solutions and contribute to knowledge base articles
You’ll work closely with 1st line support, infrastructure teams, and wider business stakeholders to ensure issues are resolved efficiently and users remain productive.
What we’re looking for:
Experience in a 2nd line or similar IT support role
Strong knowledge of Windows OS, Office 365, and Active Directory
Experience troubleshooting hardware, software, and networking issues
Excellent problem-solving skills and attention to detail
Strong communication skills with a customer-focused approach
The ideal candidate will bring a proactive mindset, a willingness to learn, and enjoy working in a fast-paced, supportive environment.
Why join?
Hybrid working model offering flexibility
Opportunity to develop technical skills across a varied environment
Supportive team culture with clear progression pathways
Exposure to modern technologies and projects
Apply now to progress your IT support career in a dynamic and growing team
Location: Bristol (Hybrid working)
Salary: £30,000–£36,000
Benefits: Competitive package + flexible working + career development
Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support and help maintain a reliable, secure IT environment. This role offers the opportunity to work across a broad technology stack while developing your troubleshooting and customer-facing skills in a collaborative team.
What you'll do:
Provide 2nd line support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents and service requests
Support Microsoft environments including Windows, Office 365, and Active Directory
Assist with system upgrades, patches, and ongoing maintenance
Document solutions and contribute to knowledge base articles
You’ll work closely with 1st line support, infrastructure teams, and wider business stakeholders to ensure issues are resolved efficiently and users remain productive.
What we’re looking for:
Experience in a 2nd line or similar IT support role
Strong knowledge of Windows OS, Office 365, and Active Directory
Experience troubleshooting hardware, software, and networking issues
Excellent problem-solving skills and attention to detail
Strong communication skills with a customer-focused approach
The ideal candidate will bring a proactive mindset, a willingness to learn, and enjoy working in a fast-paced, supportive environment.
Why join?
Hybrid working model offering flexibility
Opportunity to develop technical skills across a varied environment
Supportive team culture with clear progression pathways
Exposure to modern technologies and projects
Apply now to progress your IT support career in a dynamic and growing team