2nd Line Support Engineer
CV-LibraryNR2, Earlham, NorfolktemporaryPosted: 12 August 2026
Apply NowBelmont Recruitment are currently looking for a 2nd Line Endpoint Engineer to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
* Provide 2nd line technical support to customers across Norfolk and Suffolk.
* Investigate, diagnose and resolve hardware and software incidents.
* Provide remote and on-site technical support where required.
* Maintain and improve computer hardware and software to support customer productivity.
* Troubleshoot a range of desktop, laptop and end-user technology issues.
* Respond to incidents and problems efficiently, ensuring a high level of customer service.
* Escalate complex technical issues appropriately and work collaboratively with other IT teams.
About You
* Experience providing 2nd line technical support.
* Good knowledge of desktop hardware and software.
* Experience supporting end users both remotely and face-to-face.
* Excellent communication and customer service skills.
Location: Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Coverage: Norfolk & Suffolk
Please reply with an up to date CV ASAP if this role would be of interest to you
Key Responsibilities
* Provide 2nd line technical support to customers across Norfolk and Suffolk.
* Investigate, diagnose and resolve hardware and software incidents.
* Provide remote and on-site technical support where required.
* Maintain and improve computer hardware and software to support customer productivity.
* Troubleshoot a range of desktop, laptop and end-user technology issues.
* Respond to incidents and problems efficiently, ensuring a high level of customer service.
* Escalate complex technical issues appropriately and work collaboratively with other IT teams.
About You
* Experience providing 2nd line technical support.
* Good knowledge of desktop hardware and software.
* Experience supporting end users both remotely and face-to-face.
* Excellent communication and customer service skills.
Location: Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Coverage: Norfolk & Suffolk
Please reply with an up to date CV ASAP if this role would be of interest to you