Accommodation Manager (FTC)

Job Description: Site Manager (12 Month Fixed Term Contract) Location: Cardiff Sector: Student Accommodation Contract: 12 Month FTC We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff. This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported. You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day. What You'll Be Responsible For: Operational Leadership Full day-to-day management of the residence Leading and motivating the on-site team Ensuring smooth front-of-house, maintenance and back-office operations Overseeing student move-in and move-out periods Maintaining high visual and service standards throughout the buildingCommercial & Occupancy Performance Driving occupancy, renewals and summer lets Managing enquiries, viewings and conversion activity Supporting retention initiatives to maximise revenue Monitoring performance against targets and identifying improvement opportunitiesFinancial Control Managing budgets and cost control for the site Monitoring P&L performance Overseeing billing, credit control and debt management Ensuring accurate use of booking and finance systems Supporting budget preparation and forecastingCompliance & Health & Safety Full responsibility for H&S compliance across the building Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed Maintaining up-to-date compliance records Supporting building safety and legislative requirements Acting as emergency contact and attending site when requiredStudent Experience & Welfare Ensuring high levels of customer satisfaction Managing complaints and conduct matters professionally Understanding mental health protocols and directing students to appropriate support services Building positive relationships with local universities and stakeholdersTeam Management Recruitment, onboarding and performance management Conducting 1-2-1s and performance reviews Managing rotas, holidays and absence Coaching and developing a multi-skilled team Handling employee relations matters in line with policyWhat We're Looking For Experience managing a residential, hospitality or service-led site Strong team leadership experience Commercial awareness with experience managing budgets and financial performance Confident handling compliance and health & safety responsibilities Able to balance operational detail with commercial objectives Calm under pressure, particularly during peak periods Strong communication skills with the ability to influence and leadThe Role Requires Flexibility to work evenings and weekends when required Participation in an on-call rota and attendance for emergencies Occasional travel for meetings or training