Account Manager

Clover Talent are partnered with one of the UK's fastest-growing and most open-minded business lenders, to recruit ambitious Account Managers to join their high-performing team. This is an exciting opportunity for a relationship-driven professional who thrives in a fast-paced environment and is passionate about helping SMEs access the funding solutions they need to grow. Working with a business that prides itself on saying "yes" more often and delivering fast, flexible lending solutions, you'll play a pivotal role in managing and developing client relationships while contributing to continued expansion across the UK market.
The Account Manager serves as the vital front-end velocity engine of the UK Direct Lending team. Operating within a high-volume, leveraged pod structure, this role is the critical first point of contact for small-to-medium enterprise (SME) business owners.
Key Responsibilities:
* First point of contact to SME business owners to assess their funding needs
* Engage with prospective SME customers through discovery calls, and understand their business, challenges, goals and funding requirements
* Drive full sales cycle, from early prospecting and qualification
* Fully understand the business banking products, features and services
* Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking
* Work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers
* Deliver outstanding service at every touchpoint: via phone, email or digital channels
* Achieve sales targets: conversion, activation, revenue, engagement and other growth metrics as set by commercial leadership
* Capture and share customer feedback, customer pain points, required features, suggestions for product improvements
* Things will change rapidly and often - you’ll need to be comfortable with ambiguity and change and help support what comes next
Experience Required:
* Have experience in small business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points
* You have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment
* Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination
* Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge
* Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions
* Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow
* Can communicate clearly: written, verbal, via video; you simplify complex topics for customers
* Are coachable and comfortable seeking constructive criticism to empower continuous learning and improvement
* Is comfortable working in a fast-moving, high-changing environment. You thrive when things aren’t fully defined yet
* Demonstrated high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks
* Has integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture
Desirable Experience:
* Prior experience in a regulated environment (banking)
* Experience with Salesforce
* Familiarity with SMEs in specific verticals (e.g. food & drink, professional services construction)
Benefits:
* Season ticket loan
* Private health and dental care
* Subsidised corporate gym membership
* Smart Pensions contribution
* Cycle to Work
* 20 days annual leave plus 5 additional bonus days and bank holidays