Account Manager

Account Manager - Petersfield- £35,000-£40,000 Our client, a professional and supportive organisation are looking to add a confident and experienced Account Manager to their team. • Customers must hear from you “proactively” on a monthly basis, customers don’t like suppliers who never reach out via phone, email or teams meetings. Proactive meaningful conversations/meetings is a non-negotiable for this role • Be accountable for ensuring your customers achieve their monthly & yearly budget • Each month review your customers who didn’t achieve their monthly budget (or their YTD budget) and take necessary action • Act as the dedicated account manager for all stakeholders within your customers • Maintain a clear understanding of each contact’s spend opportunity, identifying gaps in product penetration and working to close them • Promote new products and tailored solutions in line with account strategy • Handling all inbound sales enquiries, including those directed to the CX team, with a focus on speed and professionalism. • Preparing and issuing accurate quotations for customer requests, from simple product enquiries to complex “specials,” within agreed turnaround times. • Advising customers on product ranges, branding options, and tailored solutions to meet specific needs. • Providing super-fast, high-quality responses to all enquiries to maintain our competitive edge. • Following up on all quotations and enquiries promptly to maximise conversion and strengthen customer relationships. • Proactively picking up the phone to engage customers directly, build rapport, and resolve queries faster than email alone. • Using CRM as the central tool to log all enquiries, quotations, notes, and follow-ups methodically. • Work closely with the Category Managers when suggesting solutions especially when it comes to meeting certain safety requirements • Supporting continuous improvement by sharing customer insights and feedback with colleagues. • Where all inbound enquiries are fully up to date, proactively make outbound calls to current customers within set criteria (e.g., lapsed customers) to generate additional business. Required Skills & Experience • Minimum 1 year’s experience in sales support, internal sales, or a customer-facing commercial role. • Strong communication skills, both verbal and written, with the ability to advise and influence. • Excellent attention to detail, accuracy, and organisational skills. • Proficiency with Microsoft Excel, PowerPoint, and CRM/quotation systems. • Ability to manage multiple enquiries simultaneously and deliver fast turnaround times under pressure. • Commercially aware with a genuine interest in providing customer-focused solutions