Admin Assistant
We are looking for a friendly and organised HUB Administrative Assistant to support my clients Adult Learning Service. You’ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams. The role is full time, Monday – Friday 9am – 5pm with the flexibility of evening cover until 7pm where required Monday – Wednesday Based in Enderby, LE19 Key Responsibilities Customer Service & Reception * Be the first point of contact for learners and visitors * Answer enquiries in person and by phone * Provide helpful information and resolve queries Learner Support & Enrolment * Give Information, Advice and Guidance (IAG) to learners * Enrol learners onto courses following funding guidelines * Support enrolment events and classes across locations Administration * Carry out general admin tasks (data entry, filing, records) * Arrange meetings and take minutes * Support day-to-day running of the HUB Data & Systems * Accurately input and manage learner data (MIS systems) * Use systems such as ProSolution and Oracle Fusion * Produce and use data to support service delivery Exams & Accreditation * Support exam delivery, including invigilation * Register learners and process certificates * Follow awarding body requirements Finance * Process invoices, time-sheets and payments * Handle basic financial transactions * Order and manage centre supplies Team Support * Work closely with curriculum teams * Help ensure courses run effectively in each area What We’re Looking For Essential Skills & Experience * Strong customer service or reception experience * Good admin skills (data entry, filing, record keeping) * Confident using IT systems and software * Good communication skills (written and verbal) * Ability to work as part of a team * Good organisation and attention to detail Knowledge * Understanding of confidentiality and equality * Awareness of good customer service Qualifications * English and Maths at Level 2 (or equivalent) * IT skills (Level 1 or equivalent experience) Desirable (but not essential) * Experience in adult learning or apprenticeships * Cash handling experience * Experience organising meetings and taking minutes Other Requirements * Able to travel between different locations if required * Flexible approach to work