Aftersales Manager

We have an exciting opportunity for a Aftersales Manager based in Biggleswade for one of our clients on a Full time permanent basis. This role requires a NVQ Level 3 in Plant Engineering or equivalent in a relevant industry.

Summary of the Aftersales Manager role

Salary: Up to £62,000
Location: Biggleswade
Type of Contract: Permanent
Hours: 40 per week (8-4.30/8.30-5pm)

Responsibilities of the Aftersales Manager

Lead the daily operations of the depot, ensuring strict adherence to Health & Safety regulations
Monitor and maintain utilisation and work in progress targets
Liaise with the administration team and Aftersales Supervisor to support accurate and prompt invoicing
Offer advanced technical support to field service engineers and customers
Ensure all aftersales administration is handled accurately and promptly
Drive revenue growth and regularly review profit and loss statements
Team Management and conduct team meetings
Ensure engineers receive the necessary training
Act as the main point of escalation for resolving customer complaints or issues
Requirements for a successful Aftersales Manager

NVQ Level 3 in Plant Engineering or equivalent within a relevant sector
Ability to demonstrate effective leadership skills
Ability to articulate highly developed customer service skills
Excellent communication skills
Ability to use own initiative
Willingness and flexibility to travel across the UK, Ireland, and overseas as required by the business
About Allstaff Recruitment

We’re an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas. We recruit for permanent, temporary, and contract roles across multiple sectors.

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