Allocations Manager
CV-LibraryLondontemporaryPosted: 9 April 2026
Apply NowMarks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London.
What the Job Will Be Doing
* Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996
* Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible
* Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries
* Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy
* Act as the escalation point for complex homelessness and allocations cases
* Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways
* Identify and resolve service issues, including backlogs in reviews, complaints, and allocations
* Implement and improve processes, policies, and quality assurance frameworks
* Monitor and report on service performance, KPIs, and risk areas
* Provide technical guidance and support to officers, ensuring high-quality decision making
What You Will Need
* Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017
* Proven experience managing Section 202 Reviews
* Experience handling Stage 2 complaints and dealing with the Housing Ombudsman
* Background in allocations and/or homelessness services within a Local Authority
* Experience managing complex cases involving suitability, discharge of duty, and housing needs
* Ability to manage workloads, prioritise effectively, and drive service improvements
* Strong written skills, particularly in producing robust and defensible decisions
What the Job Will Be Doing
* Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996
* Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible
* Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries
* Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy
* Act as the escalation point for complex homelessness and allocations cases
* Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways
* Identify and resolve service issues, including backlogs in reviews, complaints, and allocations
* Implement and improve processes, policies, and quality assurance frameworks
* Monitor and report on service performance, KPIs, and risk areas
* Provide technical guidance and support to officers, ensuring high-quality decision making
What You Will Need
* Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017
* Proven experience managing Section 202 Reviews
* Experience handling Stage 2 complaints and dealing with the Housing Ombudsman
* Background in allocations and/or homelessness services within a Local Authority
* Experience managing complex cases involving suitability, discharge of duty, and housing needs
* Ability to manage workloads, prioritise effectively, and drive service improvements
* Strong written skills, particularly in producing robust and defensible decisions