Application Support Engineer

The Role We are hiring an Application Support Engineer to support and maintain live production systems within a fast-paced technology environment. This is a hands-on role focused on production support, incident management, and system monitoring, working closely with engineering teams to ensure applications run reliably and efficiently. Key Responsibilities * Provide application support for live production systems * Monitor system performance using tools such as Grafana, Prometheus or Nagios * Investigate and resolve incidents across production environments * Perform root cause analysis and implement fixes * Support application deployments, upgrades, and releases * Maintain documentation including runbooks and incident logs * Work closely with development teams to support testing and production systems * Carry out system health checks and proactively identify issues Skills & Experience Required * 1–3 years’ experience in Application Support, Production Support or Systems Support * Strong experience with Linux / Unix systems * Good working knowledge of SQL and databases (MySQL, PostgreSQL or similar) * Experience troubleshooting issues in live production environments * Familiarity with monitoring tools (Grafana, Prometheus, Nagios) * Understanding of incident management / ITIL environments * Strong problem-solving skills and attention to detail * Good communication skills (fluent English required) Desirable Skills * Experience with scripting (Python, Shell) * Exposure to automation tools (Ansible, Puppet, Chef) * Experience supporting high-availability systems * Any exposure to cloud platforms (AWS or Azure) What’s on Offer * Opportunity to work on business-critical production systems * Clear progression into Senior Support, DevOps or SRE roles * Exposure to modern tools and technologies * Collaborative, engineering-led environment Apply Now If you have experience in application or production support and want to develop your technical skills further, apply today