ArcGIS Monitor Specialist

The Role: ArcGIS Monitor Specialist Your responsibilities: ArcGIS Monitor Setup & Configuration * Install, configure, and maintain ArcGIS Monitor software. * Integrate ArcGIS Monitor with ArcGIS Portal, ArcGIS Server, and other Enterprise components. * Ensure proper connectivity and data flow between monitoring tools and GIS infrastructure. Cloud Infrastructure Monitoring * Track performance and resource utilization of cloud-based GIS environments. * Implement monitoring strategies for virtual machines, storage, and network components. * Configure dashboards for real-time visibility of system health. Alerting & Notifications * Set up automated alerts for critical events, performance degradation, and system failures. * Define thresholds and escalation procedures for proactive issue resolution. Customer Engagement * Gather and analyze customer requirements for monitoring and reporting. * Provide technical guidance and best practices for system optimization. * Work independently to design and implement solutions aligned with client needs. Performance Analysis & Reporting * Generate regular reports on system performance, uptime, and resource utilization. * Identify trends and recommend improvements for system reliability and efficiency. Required Skills & Qualifications: * Strong experience with ArcGIS Enterprise 11.5 (Portal, Server, Data Store). * Hands-on expertise in ArcGIS Monitor installation and configuration. * Knowledge of cloud platforms (AWS, Azure, or similar) and infrastructure monitoring. * Familiarity with system performance metrics, alerting mechanisms, and dashboards. * Ability to work independently and manage multiple tasks effectively. * Excellent communication and problem-solving skills. Preferred Skills: * Experience with PowerShell, Python, or scripting for automation. * Understanding of IT infrastructure, networking, and security principles. * Exposure to DevOps tools for monitoring and alerting. Desirable skills/knowledge/experience: 6-8+ years of Experience