Assistant Client Services Officer
CV-LibraryLiverpoolpermanentPosted: 30 March 2026
Apply NowNorth West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.
What We Offer
30 days annual leave Flat-rate performance bonus
Enhanced pension contributions Employee health cover
Essential car user allowance Flexible and hybrid working
We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career.
You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members. You will also be expected to attend meetings outside of normal office hours.
If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you.
This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn.
Essential Requirements
Minimum of 12 months experience providing housing management services
Good standard of general education, literacy and numeracy
Good written and oral communication skills
Knowledge of housing legislation and good practice
Ability to work under pressure to meet deadlines
Excellent IT skills
Commitment to high standards of service delivery
A full driving licence and access to a car are essential.
How to Apply
Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 10 April 2026.
Applicants shortlisted for interview will be contacted by Friday 17 April 2026.
If you have not been contacted by the interview date, please assume you have not been contacted
What We Offer
30 days annual leave Flat-rate performance bonus
Enhanced pension contributions Employee health cover
Essential car user allowance Flexible and hybrid working
We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career.
You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members. You will also be expected to attend meetings outside of normal office hours.
If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you.
This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn.
Essential Requirements
Minimum of 12 months experience providing housing management services
Good standard of general education, literacy and numeracy
Good written and oral communication skills
Knowledge of housing legislation and good practice
Ability to work under pressure to meet deadlines
Excellent IT skills
Commitment to high standards of service delivery
A full driving licence and access to a car are essential.
How to Apply
Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 10 April 2026.
Applicants shortlisted for interview will be contacted by Friday 17 April 2026.
If you have not been contacted by the interview date, please assume you have not been contacted