Assistant Manager

Are you looking for a hands‑on role with a clear path to Store Manager? Assistant Manager - Flooring & Carpets (Southborough) Full‑time | £34,000 + benefits | Career progression to Store Manager About Us We're a friendly, family‑run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role. The Role This is a varied, customer‑facing role supporting the Store Manager in the day‑to‑day running of the shop and operations. You will: Supervise the Retail Assistant and provide cover Plan the fitting schedule and manage fitters and subcontractors Visit customers' homes to offer flooring advice (training provided) Help customers make informed product choices Handle customer complaints professionally Ensure smooth day-to-day store operations Support the Operations Manager with insights and analysis Attend networking events and exhibitions to help drive growth What We're Looking For No flooring experience required - full training provided! Strong organisational skills and attention to detail Experience supervising staff Calm, professional approach Excellent customer service skills Good IT proficiency (Excel, Word, Outlook) QuickBooks experience (advantage) Full driving licence Why Join Us? Salary: £34,000 (review after probation and annually) Hours: Monday-Friday + two Saturdays per month Location: Southborough with occasional travel Clear career progression to Store Manager Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days' holiday (incl. bank holidays), birthday off every year How to Apply If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today