AV Manager

Location:Stevenage, SG1 2NY Salary: Up to £45,000 per annum Hours: 37.5 hours across Monday to Friday Are you anexperienced AV professional with strong leadership capability and a commitmentto delivering excellence in service? This is a strategicleadership role in which you will represent Sodexo on-site, fostering strongstakeholder relationships while driving operational performance, regulatorycompliance and continuous service improvement within a dynamic, high-profilecorporate environment. About the Role As AV Manager, youwill be responsible for ensuring exceptional AV service delivery acrossmultiple sites. You will lead and develop a high-performing team, overseecompliance and safety standards, and ensure flawless technical support forhigh-profile meetings, lecture theatre events and campus-wide activities. You will balanceoperational priorities across locations, ensuring adequate rota coverage andmaintaining optimal AV functionality in both standard and non-standard spaces. Key Responsibilities Service Delivery & Client Relationship Act as the primary point of contact for AV services across all sites Ensure seamless delivery of AV support for meetings, events and lecture theatres Manage event bookings, setups and technical support Diagnose and resolve AV faults promptly to full resolution Maintain meeting room configurations, signage, glance panels and noticeboards Drive high levels of client satisfaction while minimizing disruptionTeam Leadership & Development Lead, empower and develop AV team members Embed Sodexo’s Employee Value Proposition (EVP) Conduct regular PDRs and identify growth opportunities Oversee recruitment, performance management, absence management and HR matters Foster a culture of accountability, ownership and belongingCompliance, Safety & Continuous Improvement Ensure full compliance with statutory, legislative and client-specific requirements Conduct monthly safety walks and Gemba inspections Monitor training records and ensure team competency Manage contractor administration and compliance Implement new technologies, best practices and service improvements About You Essential: Full UK Driving Licence Proven leadership and people management experience HR experience (conduct issues, investigations, grievances, absence management) Strong Health & Safety knowledge Excellent attention to detail Customer-focused mindset IT literate (Microsoft Office, Salesforce, SAP) Why Sodexo?: Working with Sodexois more than a job; it’s a chance to be part of something greater. Belongin acompany and team that values you for you.  Actwithpurpose and have an impact through your everyday actions. Thrive in your ownway. We also offer arange of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies