Baggage Tracing Agent

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team. Your tasks Job Purpose Working with the Front of House Duty Manager you will be assisting passengers to relocate lost baggage to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace. A well organised self-starter with an extremely high sense of service delivery and customer service. Excellent communication and organisation skills, with a natural ability to understand customer needs and foster relationships across multiple departments. Role Responsibilities: Ensure PrimeFlight is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures. This includes driving change to implement the Airlines developments & initiatives. Working along side customer airlines to ensure baggage is located. Assisting passengers arriving without their baggage or damaged bags for all PrimeFlight handled airlines. Arranging delivery of baggage. Managing of RUSH bags. Using airline baggage systems including world tracer. Be able to manage own time and be extremely well organised. Have an excellent level of customer service and empathy. Prioritise the workload and ensure work is completed to time scale. Escalate when required. Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems. Line training, to include baggage systems and manual PIR forms. Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions. Maybe required to work in the commercial check-in/boarding operation. Carry out any other reasonable task as requested. What were looking for? A desire to deliver exceptional customer service Effective communication and relationship building skills Ability to deal effectively problem solve. A proactive approach to working together An Ability to work on one's own initiative English and Maths GCSE or equivalent Grade C or above Desirable - Work experience in an airport in a customer facing role Desirable - Knowledge of airline systems and procedures Desirable - A recognised customer service training programme Why Join Us? Cycle to Work Employee Assistance Programme Employee Forums Life Assurance Uniform provided Pension PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees