Bureau Services Co-Ordinator

Step into a role where your organisation, curiosity and problem-solving skills genuinely make a difference to clients every day. Bureau Services Co-ordinator, a permanent role offering hybrid working opportunity in central Cardiff. You will be joining the Energy team that helps a broad portfolio of property management clients stay in control of their utility costs. You'll play a key part in keeping portfolios complete and accurate, reducing risk, minimising missing invoices and tackling debt before it becomes a problem. It's a role where you'll quickly see the impact of your work and build strong relationships across the business. What you'll be doing Owning client utility accounts Take responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date. Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions. Staying on top of queries Manage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs. Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first. Keep clear, accurate notes on tickets and escalate issues when needed so nothing falls through the cracks. Reducing risk and adding value Spot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them. Collaborate with other teams to address root causes, helping to reduce future issues and improve the overall service. What you'll bring Skills and experience Strong organisational and time-management skills, with confidence handling multiple accounts and deadlines. Excellent communication skills and a natural problem-solving mindset. A sharp eye for detail and a commitment to getting things right first time. Good working knowledge of relevant systems (e.g. Optima) and solid Excel skills. Who you are Proactive, customer-focused and keen to deliver a great service. Someone who takes ownership and sees tasks through to completion. A collaborative team player who enjoys working with others to get results. Adaptable and comfortable juggling competing priorities in a fast-paced environment. Please Apply ASAP Brook Street NMR is acting as an Employment Agency in relation to this vacancy