Business Analyst

Business Analyst – CRM Transformation – Newcastle 12 month fixed term contract We’re looking for a Business Analyst to play a key role in the selection and implementation of a new CRM platform, while helping modernise business systems across a commercially focused organisation. You’ll act as the bridge between IT and Commercial teams (Sales, BD, Marketing)—translating operational needs into practical technical solutions that improve how the business works. This is a hands-on transformation role, ideal for someone who enjoys analysing legacy systems, improving processes, and delivering meaningful system change. What you’ll be doing * Analysing existing CRM and business systems (on-prem and cloud) * Gathering requirements and producing clear documentation and process maps * Supporting the selection and implementation of a new CRM platform * Acting as the link between business stakeholders and technical teams * Supporting configuration, testing, training and rollout of new systems * Identifying opportunities for automation, reporting and process improvement * Working with external technology partners to deliver solutions What we’re looking for * Proven experience as a Business or Systems Analyst * Experience working across technical teams and non-technical stakeholders * Strong requirements gathering, process mapping and documentation skills * Experience delivering projects in Agile and/or Waterfall environments * Knowledge of CRM platforms (Salesforce experience a plus) Nice to have * Experience with Power BI or reporting tools * Exposure to data integrations, workflow automation, or SQL * Familiarity with SharePoint or enterprise collaboration tools * Experience in engineering, manufacturing or regulated industries Additional information * Flexible working with occasional out-of-hours implementation work * Remote access capability when required * Ability to obtain security clearance due to the nature of the work