Business Services Lead

Operating Environment Operating across Nuclear Operations interfaces, this role provides operational leadership, assurance and governance for end-to-end training administration and LMS capability. The postholder is accountable for the planning, execution, and performance monitoring of business services, delivering consistently high-quality outputs in a highly regulated and complex programme environment. The role includes cross-functional engagement with PMO, Transition & Transfer, Early Careers, Commercial and external contractors Knowledge, Skills, Qualifications & Experience - Demonstrable leadership of administration and support service teams within complex projects. - Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers. - Expertise in LMS systems, data assurance, and digital transformation. - Ability to lead change initiatives and manage through ambiguity. - Strong understanding of competency-based management within regulated environments. Qualifications & Experience - Significant experience in service operations within a regulated environment (e.g. nuclear, defence). - Proven ability to manage third-party contracts and performance against KPIs. - Skilled in interpreting and applying regulatory compliance (e.g. LC12). - Track record of driving continuous improvement and innovation within administrative functions. - Previous contribution to strategic planning and capability development programmes