Change and Transition Lead

Change & Transition Lead – Salesforce Transformation

Contract | Hybrid | Reading | 12 Months

We are seeking an experienced Change & Transition Lead to drive business adoption and operational readiness across a large-scale Salesforce transformation programme within a regulated environment.

This role will lead the people, process, and operational change activities supporting enterprise transformation, ensuring successful adoption of new customer and operational workflows.

Key Responsibilities

* Lead end-to-end change and transition strategy

* Drive operational readiness and business adoption

* Deliver stakeholder engagement across Digital, Product, Operations, and Change teams

* Manage communications, training, governance, and readiness activities

* Support Agile and iterative delivery cycles

* Track adoption, benefits realisation, and change impact

* Ensure smooth transition into live operational environments

Required Experience

* Proven experience in change management, business readiness, or transformation delivery

* Strong background in Salesforce transformation or enterprise CRM programmes

* Experience within utilities, energy, telecoms, infrastructure, or other regulated sectors

* Expertise in stakeholder management and operational transition

* Strong understanding of Agile delivery environments

* Experience delivering customer-centric transformation programmes

Desirable

* Salesforce platform transformation experience

* Utilities or water industry exposure

* Benefits realisation and change impact assessment

* Prosci or change management certification

To apply, please send your CV for immediate consideration