Claims Handler
CV-LibraryHounslow, Greater LondonpermanentPosted: 27 July 2026
Apply NowMy client is a highly reputable, leading national insurance broker with offices across the UK and are looking to expand their team further.
They are seeking a Claims Handler to join their buoyant and professional team on a full time, permanent basis.
The salary is dependent on qualifications and experience and there is hybrid working. Benefits include full support in obtaining professional qualifications and pension.
Main duties include;
* Notify insurers of new claims
* Provide exceptional support to customers ensuring a high level of service
* Input new claims onto the system
* Continuously update claims records on the system
* Continuously update claim records on the system including risk screens
* Maintain comprehensive diary system to monitor claims progress
* Ensure all actions are clearly recorded in the file notes
* Deal with correspondence quickly to avoid any delay in settlement of a claim
* Ensure full settlement details are received before bringing files to a close
* Deal with repudiated claims and understanding why they have been repudiated
The successful candidate must have:
* Experience with insurance claims (preferably commercial)
* Excellent customer service skills
* Excellent administration skills
* Good interpersonal and communication skills
* Ability to manage personal workload and meet deadlines
* Ability to work closely and flexibly with other team members
* Ability to follow clear instructions to carry out given tasks
* Demonstrate a high level of professionalism, integrity and commitment
* Ownership of own continuing professional development
* Knowledge of Microsoft Word and Excel
This would suit an individual who has dealt with complex customer service matters in a previous role.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy
They are seeking a Claims Handler to join their buoyant and professional team on a full time, permanent basis.
The salary is dependent on qualifications and experience and there is hybrid working. Benefits include full support in obtaining professional qualifications and pension.
Main duties include;
* Notify insurers of new claims
* Provide exceptional support to customers ensuring a high level of service
* Input new claims onto the system
* Continuously update claims records on the system
* Continuously update claim records on the system including risk screens
* Maintain comprehensive diary system to monitor claims progress
* Ensure all actions are clearly recorded in the file notes
* Deal with correspondence quickly to avoid any delay in settlement of a claim
* Ensure full settlement details are received before bringing files to a close
* Deal with repudiated claims and understanding why they have been repudiated
The successful candidate must have:
* Experience with insurance claims (preferably commercial)
* Excellent customer service skills
* Excellent administration skills
* Good interpersonal and communication skills
* Ability to manage personal workload and meet deadlines
* Ability to work closely and flexibly with other team members
* Ability to follow clear instructions to carry out given tasks
* Demonstrate a high level of professionalism, integrity and commitment
* Ownership of own continuing professional development
* Knowledge of Microsoft Word and Excel
This would suit an individual who has dealt with complex customer service matters in a previous role.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy