Client Intake & Enquiries Coordinator

Job: Client Intake & Enquiries Coordinator Location:Bath (Office Based Only) Hours: Monday–Friday, 9am–5.30pm Salary: Disclosed on Application Contract:Permanent We are seeking a highly organised and client-focused Client Intake & Enquiries Coordinator to act as the first point of contact for all new enquiries. You will deliver a welcoming and efficient experience, gather accurate information, and provide seamless handovers to internal legal teams. This role requires excellent communication, strong administration skills, and the ability to work proactively in a busy environment. Key Responsibilities * Respond professionally to new enquiries, providing clarity and confidence from first contact. * Assess client needs and prepare fee earners for effective initial meetings. * Guide clients through AML/ID processes, ensuring full compliance. * Manage follow‑ups within 5 working days to support conversion rates. * Record reasons for non‑conversion and share insights for improvement. * Provide accurate and timely handovers to the File Opening team. * Identify cross‑referral opportunities and make warm introductions. * Champion excellent client experience and uphold firm values. * Maintain compliance with processes, quality standards and regulations. About You * Experience in a client‑focused or administrative role within a fast‑paced environment. * Strong communication skills – empathetic, confident and engaging. * Ability to build meaningful client relationships and offer a proactive, solution‑led service. * Strong IT skills with the ability to prioritise a varied workload. Benefits: * Competitive Salary * 33 days holiday per year including public holidays * Pension scheme * Health cash plan If you are interested, please call Lorna on (phone number removed)/ WhatsApp (phone number removed) Riverside Recruitment are acting as an employment agency in relation to this vacancy. View our privacy notice on www. riversiderecruit. co. uk