Client Liaison Manager
CV-LibraryMarston GreenpermanentPosted: 8 April 2026
Apply NowClient Liaison Supervisor
Monday – Friday, 08:30 – 16:30
About the Role
We are seeking a highly motivated Client Liaison Supervisor to join our clients growing logistics team. This is a key role within our Clients Distribution Network responsible for managing client relationships, ensuring service excellence, and driving continuous improvement across logistics and supply chain operations.
As the primary operational contact for the client, you will play a critical role in delivering outstanding customer service, coordinating internal teams, and ensuring all services are delivered in line with agreed Service Level Agreements (SLAs).
Key Responsibilities
Client Relationship Management
Act as the main point of contact
Build and maintain strong relationships with client stakeholders
Understand client needs, operational requirements, and business priorities
Ensure clear communication between the client and internal teams
Service Delivery & Operations
Oversee logistics service delivery across warehouse, transport, and operations
Ensure all activities meet agreed SLAs and performance standards
Monitor operational performance and proactively address issues
Provide accurate and timely updates to the client
Issue Resolution & Escalation
Manage and resolve complex client issues efficiently
Act as the escalation point for operational challenges
Coordinate investigations and implement corrective actions
Communicate clear timelines and resolutions to stakeholders
Strategic Planning & Coordination
Support forecasting of client logistics and supply chain needs
Collaborate with teams to scale operations with demand
Recommend solutions to improve efficiency and performance
Align operations with contractual commitments
Continuous Improvement & Process Optimisation
Identify opportunities to improve service delivery and productivity
Work cross-functionally to implement process improvements
Drive a culture of continuous improvement and operational excellence
Reporting & Performance Analysis
Produce regular reports on KPIs, delivery performance, and service quality
Track and analyse operational data
Highlight performance gaps and support corrective action planning
Client Feedback & Business Reviews
Gather and act on client feedback to improve service
Monitor customer satisfaction levels
Support quarterly business reviews with insights and reporting
General Responsibilities
Follow company values and promote a positive working culture
Ensure full compliance with Health & Safety policies and legislation
Adhere to client site rules and operational standards
Maintain accurate records using internal HR and logistics systems
Meet and exceed individual and team KPIs
Support continuous improvement initiatives
About You
We are looking for a proactive and client-focused professional with experience in logistics, supply chain, or customer relations.
Essential Skills & Experience
Proven experience in a client-facing role within logistics or supply chain
Strong communication skills (verbal and written)
Excellent problem-solving and analytical abilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and organisational skills
Experience with logistics systems and CRM platforms (e.g. Zendesk)
Desirable
Experience in consumer electronics distribution
Knowledge of warehouse and transport operations
Personal Attributes
Client-focused and solutions-driven mindset
Strong leadership and collaboration skills
Resilient and adaptable under pressure
Highly organised with strong operational awareness
Why Join Us?
Work with a leading logistics operation supporting a major distribution contract
Opportunity to influence service delivery and client satisfaction
Be part of a team committed to continuous improvement and excellence
Stable Monday–Friday working pattern
Monday – Friday, 08:30 – 16:30
About the Role
We are seeking a highly motivated Client Liaison Supervisor to join our clients growing logistics team. This is a key role within our Clients Distribution Network responsible for managing client relationships, ensuring service excellence, and driving continuous improvement across logistics and supply chain operations.
As the primary operational contact for the client, you will play a critical role in delivering outstanding customer service, coordinating internal teams, and ensuring all services are delivered in line with agreed Service Level Agreements (SLAs).
Key Responsibilities
Client Relationship Management
Act as the main point of contact
Build and maintain strong relationships with client stakeholders
Understand client needs, operational requirements, and business priorities
Ensure clear communication between the client and internal teams
Service Delivery & Operations
Oversee logistics service delivery across warehouse, transport, and operations
Ensure all activities meet agreed SLAs and performance standards
Monitor operational performance and proactively address issues
Provide accurate and timely updates to the client
Issue Resolution & Escalation
Manage and resolve complex client issues efficiently
Act as the escalation point for operational challenges
Coordinate investigations and implement corrective actions
Communicate clear timelines and resolutions to stakeholders
Strategic Planning & Coordination
Support forecasting of client logistics and supply chain needs
Collaborate with teams to scale operations with demand
Recommend solutions to improve efficiency and performance
Align operations with contractual commitments
Continuous Improvement & Process Optimisation
Identify opportunities to improve service delivery and productivity
Work cross-functionally to implement process improvements
Drive a culture of continuous improvement and operational excellence
Reporting & Performance Analysis
Produce regular reports on KPIs, delivery performance, and service quality
Track and analyse operational data
Highlight performance gaps and support corrective action planning
Client Feedback & Business Reviews
Gather and act on client feedback to improve service
Monitor customer satisfaction levels
Support quarterly business reviews with insights and reporting
General Responsibilities
Follow company values and promote a positive working culture
Ensure full compliance with Health & Safety policies and legislation
Adhere to client site rules and operational standards
Maintain accurate records using internal HR and logistics systems
Meet and exceed individual and team KPIs
Support continuous improvement initiatives
About You
We are looking for a proactive and client-focused professional with experience in logistics, supply chain, or customer relations.
Essential Skills & Experience
Proven experience in a client-facing role within logistics or supply chain
Strong communication skills (verbal and written)
Excellent problem-solving and analytical abilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and organisational skills
Experience with logistics systems and CRM platforms (e.g. Zendesk)
Desirable
Experience in consumer electronics distribution
Knowledge of warehouse and transport operations
Personal Attributes
Client-focused and solutions-driven mindset
Strong leadership and collaboration skills
Resilient and adaptable under pressure
Highly organised with strong operational awareness
Why Join Us?
Work with a leading logistics operation supporting a major distribution contract
Opportunity to influence service delivery and client satisfaction
Be part of a team committed to continuous improvement and excellence
Stable Monday–Friday working pattern