Client Relationship Manager
CV-LibraryScotlandpermanentPosted: 7 May 2026
Apply NowClient Relationship Manager
Salary: Competitive salary plus bonuses
Location: Scotland, Hybrid with some travel to support your client
Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth?
This is an exciting opportunity for a Client Relationship Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a establish Client Account, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.
Role Summary
The Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client's strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services-ensuring that all KPIs, SLAs, and operational objectives are consistently met.
Key Responsibilities
Create high level client relationships with all levels of management across all business areas.
Manage the strategic relationship with all partners, including technology providers, internal departments and vendors
Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team Experience, Behaviors and Competencies
Proven experience of managing a team through effective coaching, people management and leadership
Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these
Experience managing senior stakeholders through various communication methods
Ability to negotiate with and influence key decision makers
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
Target driven and results focused
Experience of managing complex situations through to resolution
Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage
You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.
Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution What's In It For You
Competitive salary with quarterly bonuses
Car allowance
24 days' holiday (rising to 27) plus your birthday off and the option to buy more
Private medical, dental, and well being benefits
Pension scheme with increasing contributions
Early finish Fridays, volunteering days, and exclusive discounts
A supportive, inclusive culture where your growth matters
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.
We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Apply now and build a meaningful career with Manpower.
''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary: Competitive salary plus bonuses
Location: Scotland, Hybrid with some travel to support your client
Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth?
This is an exciting opportunity for a Client Relationship Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a establish Client Account, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.
Role Summary
The Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client's strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services-ensuring that all KPIs, SLAs, and operational objectives are consistently met.
Key Responsibilities
Create high level client relationships with all levels of management across all business areas.
Manage the strategic relationship with all partners, including technology providers, internal departments and vendors
Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team Experience, Behaviors and Competencies
Proven experience of managing a team through effective coaching, people management and leadership
Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these
Experience managing senior stakeholders through various communication methods
Ability to negotiate with and influence key decision makers
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
Target driven and results focused
Experience of managing complex situations through to resolution
Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage
You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.
Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution What's In It For You
Competitive salary with quarterly bonuses
Car allowance
24 days' holiday (rising to 27) plus your birthday off and the option to buy more
Private medical, dental, and well being benefits
Pension scheme with increasing contributions
Early finish Fridays, volunteering days, and exclusive discounts
A supportive, inclusive culture where your growth matters
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way.
We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Apply now and build a meaningful career with Manpower.
''If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website