Client Service Coordinator

Client Service Coordinator Location: Birmingham (Modern Hybrid: 3 days office / 2 remote) Salary: £30,000 per annum Reporting to: Operations Manager The Opportunity Following four major contract wins Attega are Recruiting on behalf of our rapidly growing client who is seeking a high-energy Client Service Coordinator to join the Birmingham hub. This isn't just a helpdesk role; you will be the operational "nerve centre" for our business, supporting a rapidly expanding portfolio of 13 core sites and 700+ background assets. As the primary link between our 120+ field engineers and our key clients, you will play a critical role in ensuring we deliver "quality without compromise." Key Responsibilities Contract Support: Act as the dedicated point of contact for prestigious client accounts, building long-term relationships through proactive communication. Operational Dispatch: Manage and coordinate reactive maintenance calls, ensuring engineers are dispatched efficiently to meet strict SLAs. PPM Administration: Oversee the scheduling of Planned Preventative Maintenance (PPM) across a diverse estate, including retail, healthcare, and commercial sectors. Tech Integration: Utilize our advanced CAFM platforms and AI-driven tools to track asset history, compliance, and job completion. Reporting: Assist the management team in factoring data into costing and providing clients with transparent updates on their estate performance. The Perks Career Growth: We are scaling fast—we promote from within and offer a clear path into Contract Management. Work-Life Balance: 22 Days Holiday + Bank + Your Birthday Off + Hybrid working flexibility. Loyalty Bonus: Annual leave increases for every year of service. Modern Environment: Work from our central Birmingham office with a collaborative, "people-first" culture. The Ideal Candidate Experience: Previous experience in a Maintenance Helpdesk, Facilities Coordination, or Contract Support role. Communication: Exceptional phone manner and the ability to manage stakeholder expectations under pressure. Tech-Savvy: Comfortable using CAFM systems and Microsoft Office (Excel). Mindset: A "can-do" attitude—you thrive in a fast-paced environment where no two days are the same