Client Services Administrator - Participant Support
Client Services Administrator – Participant Support Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £25,000 per year Hours: Full-time, Monday–Friday, 9am-5pm About the Role We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes. This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised. What You’ll Be Doing Greeting visitors and creating a welcoming front-of-house environment Answering calls, emails and general enquiries Booking appointments and managing the office diary Supporting new participants when they arrive, including introductions to staff Completing “warm handovers” between Job Centre coaches, participants and the team Helping participants log onto job boards and complete online forms/surveys Data entry and updating internal systems accurately Scanning, filing and managing digital and paper records Making confirmation and follow-up calls to participants Supporting basic audits and compliance checks Assisting with general office administration and paperwork What We’re Looking For Strong customer service skills and a friendly manner Comfortable speaking to people face-to-face and over the phone Good organisation and attention to detail Basic IT skills (Outlook, Word, systems/data entry) Ability to manage multiple tasks in a busy office environment Reliable, professional and confident working with the public Ideal Backgrounds (not essential) Experience in any of the following would be useful: Reception / Front of House Office or Administrative roles Call centre or customer service Retail or hospitality in a customer-facing position What You’ll Get Salary £25,000 Structured working hours (no weekends) Supportive team environment Training provided Opportunity to gain experience within employability and support services Fixed Term Contract until June 2027