Client Services Advisor

R13 Recruitment are proud to be partnering with a well-established, fast-growing professional services organisation in their search for a Client Services Advisor to join their Norwich-based team. This is a commercially focused B2B retention role, combining inbound and outbound communication and managing contract renewals by negotiating retention outcomes and protecting recurring revenue - all within a supportive, target-driven environment. If you are resilient, detail-focused and confident negotiating with business customers, this role offers strong earning potential and long-term progression. Monday to Friday, 9:00am – 5:00pm working hours from central Norwich offices. Salary is offered at a £26,750 basic with a realistic OTE of £40,000 (uncapped) The Company This established organisation has experienced significant growth in recent years and operates within a professional B2B services environment. With a strong client base and recurring contract model, customer retention is central to continued success. You will join a collaborative and performance-driven team where quality conversations and long-term client relationships are valued over aggressive sales tactics. Benefits * Monthly bonus payments * Quarterly call quality bonus * Pension scheme * Health plan * 25 days holiday + bank holidays + birthday off * Holiday purchase scheme * Gym discounts The Day to Day * Managing contract renewals as agreements approach expiry. * Negotiating revised terms and price increases where applicable. * Handling inbound cancellation requests and working to retain clients. * Conducting selected outbound calls per day alongside managing inbound calls and emails. * Setting clear follow-up timeframes with customers and managing your own pipeline. * Recording activity and outcomes accurately within CRM systems. * Identifying opportunities to negotiate exit terms where retention is not possible. * Working towards volume, contract value and retention-based targets. * Ensuring high call quality standards are maintained. You Will Have / Be * Previous experience within a B2B retention, renewals, sales or account management role. * Experience reviewing or discussing contracts advantageous. * Strong negotiation and influencing skills. * Excellent rapport-building ability. * Resilient and comfortable handling objections. * Able to work at pace while maintaining accuracy. * Strong organisational skills and able to manage your own workload. * Confident using CRM systems (Salesforce or similar desirable). * Target-driven and commercially aware. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion