Client Services Assistant – Legal Sector

Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development. We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player. Responsibilities: Client & Project Support * Coordinate support for client projects and matters * Set up processes in collaboration with Partners, Fee Earners, and clients * Support pitches, presentations, events, and business development activity * Ensure client communications reach the appropriate contacts * Maintain accurate client records in CRM systems * Arrange meetings and respond promptly to client queries * Support client relationship management and service delivery Communication & Coordination * Handle internal and external queries, ensuring timely responses * Liaise with internal teams on behalf of Partners and Fee Earners * Coordinate cover during absences and communicate updates Financial Administration * Support time recording and ensure timely capture * Assist with billing, invoices, expenses, and credit control * Liaise with Finance to ensure efficient processes * Produce standard financial and time reports Administrative Support * Manage diaries, meetings, travel, and room bookings * Coordinate logistics (technology, catering, attendees) * Monitor and prioritise team tasks to meet deadlines * Oversee file management, record keeping, and document handling * Supervise and support administrative team members General Duties * Assist across the team as required, including document updates and basic drafting * Support file opening, conflict checks, and risk processes * Maintain accurate data across internal systems * Provide cover for colleagues during busy or absence periods * Collaborate with legal and business support teams * Comply with all regulatory and professional standards Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction) Salary: £30,000 to £33,000 depending on experience + excellent benefits package