Client Services Associate

Job Title: Client Services Associate Location: Eastbourne Salary: £25,500 - £30,000k Job type: Permanent Working Pattern: 38 hours per week - Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00) Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team. The successful candidate will be: * Technically minded with strong IT skills * Able to quickly learn and adapt to new or evolving systems * A positive, proactive individual with a can-do attitude * Experienced in customer service (ideally within a SaaS or technology-led environment) Position Summary: As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance. Key Responsibilities: * Respond efficiently to client enquiries via phone, email, and in-person interactions * Train and support clients in using company systems and platforms * Translate complex technical solutions into clear, user-friendly guidance * Maintain and update client records using Microsoft Office and internal systems * Provide administrative support including scheduling, data entry, and reporting * Collaborate with other departments to resolve client issues promptly and effectively * Continuously identify opportunities to improve the client experience Role Requirements: * Previous experience in a customer service role is essential * Experience within a SaaS or technology-led environment is highly desirable * Strong IT skills with the ability to quickly learn new systems * Excellent communication skills with the ability to explain technical concepts clearly * Strong organisational and multitasking abilities * High attention to detail with strong problem-solving skills * Ability to work independently and as part of a team in a fast-paced environment Benefits: * Competitive salary with progression opportunities * 28 days holiday (Plus an additional 5 can be bought) * Convenient town centre office with excellent access to train links * Active and inclusive social committee * On-site games room stocked with complimentary snacks and drinks * Relaxed, casual dress code * Supportive and welcoming team environment * Bright, modern, and open-plan workspaces * Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact