Client Services Manager

We are seeking an experienced Client Services Manager – Contingent Workforce to join our clients Corporate Services procurement team. This is a key manager-level role responsible for overseeing the operational delivery, contractual performance, and continuous improvement of a Managed Service Provider (MSP) programme supporting a contingent workforce. Working closely with the Senior Contract Manager, you will play a central role in ensuring the effective commercial and contractual management of the MSP partnership. You will help drive service excellence, governance, compliance, and value creation across the non-permanent workforce supply chain. This role requires a strong background in Managed Service Provider (MSP) or Recruitment Process Outsourcing (RPO) environments, with experience managing contingent workforce programmes and complex supplier relationships. You will act as a strategic partner to internal stakeholders, ensuring the MSP delivers against contractual commitments while continuously enhancing service delivery and workforce solutions. Key Responsibilities • Support the Senior Contract Manager in overseeing the delivery and performance of the MSP programme managing the organisation’s contingent workforce. • Provide contractual oversight and commercial governance, ensuring supplier performance aligns with contractual obligations, service levels, and compliance requirements. • Act as a key interface between internal stakeholders, procurement, HR, and the MSP to ensure workforce solutions align with wider business and resourcing strategies. • Drive continuous improvement initiatives, working with the MSP to optimise processes, improve candidate experience, and deliver both financial and operational benefits. • Monitor programme performance through KPIs, SLAs, and reporting frameworks, providing insight and recommendations to senior stakeholders. • Support supplier relationship management, ensuring the MSP partnership delivers innovation, cost efficiency, and service excellence. • Manage risk, compliance, and governance across the contingent workforce supply chain, including legislative and contractual obligations. • Champion best practice in contingent workforce management and services-based procurement across the organisation. What We’re Looking For • Strong experience working within a Managed Service Provider (MSP) or Recruitment Process Outsourcing (RPO) environment. • Demonstrated experience managing or supporting contingent workforce programmes at scale, ideally within complex or enterprise organisations. • Proven ability to manage supplier relationships and contracts, ensuring delivery against service level agreements and commercial commitments. • Strong stakeholder management skills with the ability to influence senior leaders, HR teams, and procurement functions. • Commercial awareness with the ability to interpret contract terms, manage cost drivers, and identify value opportunities. • Experience monitoring programme performance, KPIs, and service delivery metrics. • Strong negotiation, problem-solving, and conflict resolution capabilities. • A proactive, collaborative mindset with the ability to drive initiatives and improvements within a multi-stakeholder environment