Collections Advisor/Credit Control
CV-LibraryBirmingham, West MidlandspermanentPosted: 17 September 2026
Apply NowWe are seeking a driven, target-focused Credit Controller to join our fast-paced and high-energy team. This is an excellent opportunity for an ambitious professional who thrives in a performance-driven environment and is looking to further develop their negotiation, communication, and relationship management skills.
As a Credit Controller, you will manage your own portfolio of business customer accounts, working proactively to recover outstanding balances while identifying sustainable repayment solutions. You will play a key role in supporting cash flow performance and maintaining strong customer relationships, with structured training and clear performance objectives provided to help you succeed.
Key Responsibilities
Manage a portfolio of B2B customer accounts that are in arrears.
Proactively contact customers via telephone, email, and written correspondence to secure payment.
Negotiate payment arrangements and repayment plans that deliver positive outcomes for both the business and the customer.
Work towards and exceed monthly collection and recovery targets.
Assess customer circumstances and apply effective collection strategies to maximise recoveries.
Maintain accurate and detailed records of all customer interactions, payment agreements, and account activity.
Escalate complex, high-risk, or sensitive cases where appropriate.
Ensure all activities are conducted in accordance with financial regulations, company policies, and compliance requirements.
Contribute positively to a high-performing, target-driven team culture.
Build strong relationships with customers while maintaining a professional and commercial approach to debt recovery.
Skills and Experience
Essential
Previous experience in a Credit Control, Collections, Recoveries, or Accounts Receivable role.
Strong communication and negotiation skills.
Ability to work effectively in a target-driven environment.
Excellent organisational skills with the ability to manage a portfolio of accounts.
Strong attention to detail and record-keeping abilities.
Confident in handling difficult conversations with professionalism and empathy.
Ability to prioritise workload and manage competing demands.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data
As a Credit Controller, you will manage your own portfolio of business customer accounts, working proactively to recover outstanding balances while identifying sustainable repayment solutions. You will play a key role in supporting cash flow performance and maintaining strong customer relationships, with structured training and clear performance objectives provided to help you succeed.
Key Responsibilities
Manage a portfolio of B2B customer accounts that are in arrears.
Proactively contact customers via telephone, email, and written correspondence to secure payment.
Negotiate payment arrangements and repayment plans that deliver positive outcomes for both the business and the customer.
Work towards and exceed monthly collection and recovery targets.
Assess customer circumstances and apply effective collection strategies to maximise recoveries.
Maintain accurate and detailed records of all customer interactions, payment agreements, and account activity.
Escalate complex, high-risk, or sensitive cases where appropriate.
Ensure all activities are conducted in accordance with financial regulations, company policies, and compliance requirements.
Contribute positively to a high-performing, target-driven team culture.
Build strong relationships with customers while maintaining a professional and commercial approach to debt recovery.
Skills and Experience
Essential
Previous experience in a Credit Control, Collections, Recoveries, or Accounts Receivable role.
Strong communication and negotiation skills.
Ability to work effectively in a target-driven environment.
Excellent organisational skills with the ability to manage a portfolio of accounts.
Strong attention to detail and record-keeping abilities.
Confident in handling difficult conversations with professionalism and empathy.
Ability to prioritise workload and manage competing demands.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data