Commercial Motor Fleet Account Handler

Account Handler   Location: Orpington/Hybrid Salary: £25,000 – £30,000 per annum Hours: Monday – Friday, 9:00am – 5:00pm   We are looking for a Commercial Motor Fleet Account Handler to join a busy insurance team. This role is ideal for candidates with insurance experience who are looking to progress their career, particularly those working towards or already holding a Cert CII qualification.   Candidates with strong transferable skills from financial services or other customer-facing roles are also encouraged to apply. Above all, we are seeking someone with the right attitude, a willingness to learn, and excellent communication skills. Attention to detail, organisational ability, and the capability to build strong relationships with clients and colleagues are essential.   Key Responsibilities Handling incoming and outbound calls and correspondence with clients and insurers Processing mid-term adjustments and checking cover, warranties, and endorsements Providing broking and administrative support to sales teams Cross-selling insurance products Managing daily inbound and outbound post Liaising with insurers and clients pre- and post-sale Handling technical calls from internal Account Executives, insurers, and clients Maintaining compliance with FCA regulations and company procedures Keeping accurate training records and updating management on backlogs or debt recovery issues Effectively managing individual diaries and workload  Essential Skills & Experience Previous experience in insurance or financial services, ideally with commercial motor or fleet exposure Strong customer service and communication skills Excellent attention to detail and organisational ability Ability to work independently and collaboratively within a team Desire to develop professionally and study for qualifications such as CII  Package & Benefits Competitive salary: £25,000 – £30,000 per annum Hybrid working arrangement Full training and induction programme Opportunities for continuous professional development and career progression Support to study for professional qualifications, including CII certifications Exposure to broader business areas and potential future roles within the organisation