Complaint Handler

An exciting opportunity has arisen for a CISL Complaint Handler to join a dynamic compliance team within the financial services sector on an initial 6 month contract basis. In this role, you will manage and resolve customer complaints relating to investment platforms, SIPP/ISA products, and advisory services. You will play a key role in ensuring all complaints are handled in line with FCA DISP rules and Consumer Duty requirements, while delivering fair and timely outcomes. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about maintaining high standards of customer care and regulatory compliance.

Duties & Responsibilities
Manage, investigate, and resolve customer complaints in line with FCA DISP rules
Analyse complex customer journeys across investment platforms and advisory services
Ensure fair and consistent customer outcomes in line with Consumer Duty principles
Maintain accurate records and documentation of complaint handling activities
Communicate clearly with customers, advisers, and internal stakeholders
Monitor deadlines and manage a caseload effectively within required timeframes
Identify trends and potential risks arising from complaints
Support continuous improvement of complaint handling processes and controls Education & Skills Required
Previous experience handling complaints within financial services
Strong understanding of FCA DISP rules and Consumer Duty
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Ability to manage multiple cases in a deadline-driven environment
Knowledge of investment platforms, SIPP/ISA products, CASS principles, and adviser distribution models; professional qualifications desirable Apply Now If you have the skills and experience to deliver excellent customer outcomes and thrive in a compliance-focused environment, apply today and take the next step in your financial services career