Complaints Specialist - Insurance - Fully Remote
CV-LibraryNationwidepermanentPosted: 6 May 2026
Apply NowAdvancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.
Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.
To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors:
Automotive - Property - Travel - Gadget/Warranty - Pet
This role is ideal for:
An experienced complaints specialist who wants real ownership in a high-growth environment
A senior insurance claims handler ready to specialise and build a function from scratchThe Role:
Own your specialist function end to end with high autonomy
Investigate, build cases, and drive outcomes across the claims portfolio
Develop and improve processes, templates, and workflows as the function scales
Coach claims handlers on identifying relevant opportunities at the point of claim
Track and report on performance metrics for your function
Attend client meetings as a domain expert in your specialism
Maintain accurate records for audit, compliance, and client reportingThe Person:
Based anywhere within the UK or Ireland with work authorisation
At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
Strong organisation and ability to prioritise independently
Comfortable using data to make decisions
Team-oriented, hardworking, and ambitious
Experience leading, mentoring, or coaching others is beneficial
Startup or high-growth experience is a plusThis is a full time Permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits.
The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.
To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors:
Automotive - Property - Travel - Gadget/Warranty - Pet
This role is ideal for:
An experienced complaints specialist who wants real ownership in a high-growth environment
A senior insurance claims handler ready to specialise and build a function from scratchThe Role:
Own your specialist function end to end with high autonomy
Investigate, build cases, and drive outcomes across the claims portfolio
Develop and improve processes, templates, and workflows as the function scales
Coach claims handlers on identifying relevant opportunities at the point of claim
Track and report on performance metrics for your function
Attend client meetings as a domain expert in your specialism
Maintain accurate records for audit, compliance, and client reportingThe Person:
Based anywhere within the UK or Ireland with work authorisation
At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
Strong organisation and ability to prioritise independently
Comfortable using data to make decisions
Team-oriented, hardworking, and ambitious
Experience leading, mentoring, or coaching others is beneficial
Startup or high-growth experience is a plusThis is a full time Permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits.
The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency