Complex Care Support Worker HCA

Complex Care Support Worker 3 LD's per week Location Hornchurch, Essex Service User Adult male, 32 years old, with acquired brain injury and spinal injury Role Overview We are recruiting a dedicated and compassionate Complex Care Support Worker to provide 1:1 support to a 32-year-old adult living with complex neurological needs, including acquired brain injury (ABI) and spinal injury, in the Hornchurch area. The role is community-based and requires a car driver with access to a vehicle to support appointments, activities, and independence. You will deliver high-quality, person-centred care in line with an individualised care plan, promoting dignity, independence, and quality of life. Key Responsibilities * Provide 1:1 specialist support within the service user’s home and community * Support with personal care, including washing, dressing, continence care, and skin integrity * Assist with mobility, transfers, and positioning, including hoisting where required * Support with neurological and spinal injury needs, following care and risk management plans * Assist with rehabilitation goals and daily routines * Support with community access, social activities, and appointments * Carry out delegated clinical tasks following training and competency sign-off (e.g. catheter care, bowel care, PEG feeding if required) * Monitor and report changes in physical, emotional, or cognitive presentation * Maintain accurate daily records and communicate effectively with the wider care team * Work in line with CQC standards, safeguarding policies, and confidentiality requirements Essential Requirements * Full UK driving licence and access to own vehicle (essential) * Right to work in the UK * Previous experience in care or support work (complex care experience preferred) * Calm, patient, and reliable approach * Ability to follow detailed care plans and risk assessments * Good communication skills and professional boundaries * Flexibility to work a rota including days, nights, and weekends Desirable Experience & Qualifications * Experience supporting adults with acquired brain injury * Experience supporting adults with spinal cord injury * Experience supporting neurological or physical disabilities * NVQ / QCF Level 2 or 3 in Health & Social Care (or willingness to work towards) * Experience with clinical interventions such as PEG feeding, catheter care, suctioning, or bowel management * Community-based or 1:1 care experience