Complex Care Support Worker

Job Title: Complex Care Support Worker (2:1 Package) Location: Surrey (KT area) Hours: Approx. 84 hours per week (shift-based, 2:1 support) Reporting to: Clinical Lead / Care Coordinator Role Overview We are seeking experienced Complex Care Support Workers to support an individual with high-dependency physical health needs living in the community following hospital discharge. This is a 2:1 package of care requiring consistent, skilled staff to support all aspects of daily living, while safely managing clinical risks and promoting independence and wellbeing. Key Responsibilities Provide full support with personal care, including washing, dressing, and hygiene Assist with meal preparation and nutritional support Support safe repositioning and pressure relief Undertake hoist transfers in line with moving and handling plans Administer medication in accordance with training and care plans Carry out catheter care (including night drainage management) Deliver bowel care interventions (following competency sign-off) Monitor observations (including blood pressure where required) Support prescribed physiotherapy exercises Apply and remove splints as required Maintain accurate records and report any concerns promptly Clinical Skills & Experience Required Essential: Experience supporting individuals with complex physical health needs Experience working in 2:1 care settings Medication administration training Catheter care experience Bowel care competency (or willingness to be trained) Moving and handling (including hoist use) Pressure area care and skin integrity awareness Desirable: Experience supporting individuals with spinal cord injuries Understanding of Autonomic Dysreflexia Experience with respiratory support or cough assist devices Risk Awareness Staff must be able to recognise and respond appropriately to: Changes in physical condition Risks associated with reduced mobility Signs of infection or deterioration Emergency symptoms requiring escalation Compliance Requirements Enhanced DBS Mandatory training (Safeguarding, Moving & Handling, Medication, Infection Control) Competency-based training (catheter care, bowel care, clinical observations) Willingness to complete client-specific training prior to commencing Personal Attributes Reliable and consistent Calm under pressure Observant and proactive Professional, respectful, and compassionate Able to follow structured care plans Additional Information This is a high-dependency package requiring experienced and confident staff Consistency and adherence to care plans are essential Full training and competency sign-off will be required before working independently