Complex Needs Project Worker (Support Worker)
CV-LibraryCity of Westminster, Greater LondontemporaryPosted: 27 March 2026
Apply NowCentral Recruitment is currently working with a London-based charity dedicated to preventing homelessness and supporting individuals in rebuilding their lives.
Our client is currently recruiting for a Complex Needs Project Worker to work in a 68 bed men's hostel in the Westminster area. The hostel provides 24/7 specialist support to clients with a variety of support needs including substance use, mental health difficulties, rough sleeping and criminal justice contact.
* 37.5 hours per week
* Monday - Friday (rota basis)
* Shifts: 08:00 - 16:00 and 13:00 - 21:00 (rotating weekly between early and late shifts)
* Temporary: approximately 3 months
* £16.64 per hour (£14.85 per hour, with £1.79 holiday pay)
This is a fantastic opportunity to provide key support to individuals with complex needs.
KEY RESPONSIBILITIES:
* Hold a caseload of up to 10 key clients, delivering regular keyworking sessions and developing person-centred, trauma-informed support plans
* Complete comprehensive needs and risk assessments
* Deliver skilled support and safety planning with individuals who may be ambivalent about engaging
* Respond to complex needs using a psychologically informed approach
* Support residents through referrals, step-down transitions and recovery planning
* Contribute to the development and evaluation of the in-house recovery programme
* Support residents to address benefits, income maximisation, rent collection and arrears
* Assist individuals with benefits sanctions, suspensions and accessing support where there is no recourse to public funds (NRPF)
* Promote independent budgeting skills through advice and practical support
* Monitor and report maintenance issues and ensure voids are prepared and re-let in a timely manner
* Participate in housing management duties
WHAT WE’RE LOOKING FOR:
* Experience working with individuals who have experienced or are at risk of homelessness, including those in temporary or insecure accommodation
* Case/key working experience supporting people with complex needs and behaviours
* Ability to produce high-quality, personalised support and safety plans
* Understanding of trauma, adversity and multiple disadvantage and how these impact engagement
* Knowledge of relevant mental health legislation and its practical application
* Awareness of the factors that contribute to homelessness and how this affects service engagement
* Ability to work collaboratively with multi-agency professionals across different specialties
* Strong interpersonal skills, with the ability to build trust and meaningful relationships
* Strong IT skills, including Microsoft Office and database recording systems
FURTHER REQUIREMENTS:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
HOW TO APPLY:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position
Our client is currently recruiting for a Complex Needs Project Worker to work in a 68 bed men's hostel in the Westminster area. The hostel provides 24/7 specialist support to clients with a variety of support needs including substance use, mental health difficulties, rough sleeping and criminal justice contact.
* 37.5 hours per week
* Monday - Friday (rota basis)
* Shifts: 08:00 - 16:00 and 13:00 - 21:00 (rotating weekly between early and late shifts)
* Temporary: approximately 3 months
* £16.64 per hour (£14.85 per hour, with £1.79 holiday pay)
This is a fantastic opportunity to provide key support to individuals with complex needs.
KEY RESPONSIBILITIES:
* Hold a caseload of up to 10 key clients, delivering regular keyworking sessions and developing person-centred, trauma-informed support plans
* Complete comprehensive needs and risk assessments
* Deliver skilled support and safety planning with individuals who may be ambivalent about engaging
* Respond to complex needs using a psychologically informed approach
* Support residents through referrals, step-down transitions and recovery planning
* Contribute to the development and evaluation of the in-house recovery programme
* Support residents to address benefits, income maximisation, rent collection and arrears
* Assist individuals with benefits sanctions, suspensions and accessing support where there is no recourse to public funds (NRPF)
* Promote independent budgeting skills through advice and practical support
* Monitor and report maintenance issues and ensure voids are prepared and re-let in a timely manner
* Participate in housing management duties
WHAT WE’RE LOOKING FOR:
* Experience working with individuals who have experienced or are at risk of homelessness, including those in temporary or insecure accommodation
* Case/key working experience supporting people with complex needs and behaviours
* Ability to produce high-quality, personalised support and safety plans
* Understanding of trauma, adversity and multiple disadvantage and how these impact engagement
* Knowledge of relevant mental health legislation and its practical application
* Awareness of the factors that contribute to homelessness and how this affects service engagement
* Ability to work collaboratively with multi-agency professionals across different specialties
* Strong interpersonal skills, with the ability to build trust and meaningful relationships
* Strong IT skills, including Microsoft Office and database recording systems
FURTHER REQUIREMENTS:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
HOW TO APPLY:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position