Complex Works Co-Ordinator

Complex Works Coordinator X 3 3 Month Contract | Upto £25 per hour | North West London (Hybrid) We’re supporting a major Housing Association with the urgent appointment of three Complex Works Coordinators to help manage high-risk repairs and Awaab’s Law related cases. This is not a basic admin role. You’ll be the first point of escalation for complex repairs, managing cases end to end and ensuring contractors deliver to target. What you’ll be doing • Managing complex repairs and project works • Owning damp & mould processes and trackers • Handling aged WIP and high-profile complaints • Preventing escalation to disrepair claims • Managing contractors against contractual targets • Allocating surveyor inspections and tracking actions • Managing cases via MS Dynamics (Customer Hub) and NEC • Delivering actions from FRA and HHSRS surveys • Triage and prioritisation of high-risk repairs What we need • Social housing repairs background essential • Strong case management and escalation handling • Experience managing contractors and performance • Confident working under pressure • Highly organised with excellent communication skills • Able to prioritise competing workloads • Comfortable analysing data and updating systems accurately You’ll need to be proactive, commercially aware and confident making decisions to close cases effectively. Immediate start available