Contact Centre Agent

We’re recruiting for a Contact Centre Agent to join a busy, fast-paced team on a temporary basis. This role requires someone who can hit the ground running, take ownership of accounts, and deliver excellent service from day one.

Key Duties:

* Processing orders via phone/email (Salesforce & B2B)

* Managing customer accounts end-to-end

* Handling delivery queries, discrepancies & resolutions

* Monitoring stock and liaising with logistics/customers

* Responding to product enquiries

* Supporting technical queries & claims

* General admin, payments, and internal process adherence

What we’re looking for:

* Strong customer service experience (essential)

* Excellent communication and telephone manner

* High attention to detail and strong IT skills (Excel/Outlook)

* Confident, organised, and able to work under pressure

* Team player with a flexible, proactive approach

Desirable: Contact centre, logistics, or claims experience; SAP/CRM knowledge

Immediate availability preferred due to timescales.

Apply now with your CV. However, if you do not hear back from us within 48hrs, then kindly assume that you have been unsuccessful. (agy)