Contract 1st Line Support

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily.

As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues.

Key Responsibilities

Provide 1st line support via desk-side, phone, and email
Log, triage, and resolve tickets within agreed SLAs
Escalate complex issues to 2nd/3rd line teams where required
Support end users across hardware, software, and network queries
Assist with onboarding/offboarding users and device setup

Key Skills & Experience:

Windows 7 - 11 support
Office 365 / Microsoft 365 administration
Active Directory
Microsoft Exchange / email troubleshooting
Service Desk / ticketing systems experience
Remote support tools
Printer setup and troubleshooting
Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)

For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy