Contracts Manager - Social Housing

We Build Recruitment are recruiting on behalf of our client for an experienced Contracts Manager to oversee maintenance and improvement contracts across a social housing portfolio. The successful candidate will be responsible for the effective procurement, management, and performance monitoring of responsive repairs, planned works, voids, and capital projects. This role requires a strong focus on service quality, regulatory compliance, value for money, and delivering high levels of customer satisfaction for residents. Key Responsibilities 1. Contract Management & Delivery * Manage responsive repairs, planned maintenance, voids, and capital works contracts. * Ensure contractors meet agreed KPIs, service standards, and financial targets. * Monitor quality through inspections, audits, and performance reviews. * Lead regular contract review meetings and implement performance improvement plans where required. 2. Procurement & Compliance * Support procurement exercises in line with Public Contracts Regulations and internal policies. * Prepare specifications, scopes of works, and tender documentation. * Ensure all contracts comply with health & safety legislation, CDM Regulations, and relevant housing standards. * Monitor contractor compliance with safeguarding, equality, and data protection requirements. 3. Financial Control & Budget Management * Manage contract budgets and forecast expenditure. * Review and approve valuations, variations, and invoices in line with delegated authority levels. * Deliver value for money through effective cost control, financial oversight, and benchmarking. 4. Resident & Stakeholder Engagement * Act as the key liaison between contractors, internal teams, and residents. * Resolve escalated complaints relating to repairs and maintenance services. * Promote high standards of customer service and clear, proactive communication. 5. Risk & Performance Management * Identify, manage, and mitigate operational and financial risks. * Ensure compliance with regulatory standards and governance requirements. * Support internal and external audit processes. Person Specification Essential Experience -Demonstrable experience managing maintenance or asset management contracts within social housing, local authority, or housing association environments. -Strong knowledge of responsive repairs and planned maintenance programmes. -Experience managing contractor performance against KPIs and SLAs. -Proven budget management experience. Essential Knowledge -Public procurement regulations and processes. -Housing health & safety compliance, including CDM Regulations. -Social housing regulatory framework. -Principles of contract law and contract administration. Qualifications HNC/HND or Degree in Construction, Building Surveying, or related discipline