Control Room Specialist

Control Room Specialist Location: Birmingham, West Midlands Shifts: Mornings, Afternoons or Nights Contract: Permanent Salary: £35,000 – £45,000 (dependent on experience) The Role An exciting opportunity has arisen for a Control Room Specialist to join a fast-paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution. You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment. Key Responsibilities System Monitoring & Performance Provide shift cover for warehouse control and management systems, ensuring continuous operation Monitor system performance, availability and throughput, taking swift action where required Identify and resolve system issues, carrying out root cause analysis where necessary Proactively identify bottlenecks and implement solutions to maximise efficiency Operational Support Act as the on-shift point of contact for team leaders and managers Support operational decision-making through system insight and performance data Manage and prioritise workload flow to maintain service levels Assist with planning activities, including weekly pick strategies and system configuration Technical Coordination Work closely with IT and engineering teams to escalate and resolve issues Support continuous improvement initiatives across warehouse systems and processes Provide KPI data and analysis to support leadership teams Health, Safety & Compliance Ensure all activities comply with health & safety standards and company policies Adhere to regulatory and quality standards within a controlled distribution environment Promote a strong safety culture and continuous improvement mindset Skills & Experience Essential Strong analytical and problem-solving skills with high attention to detail Ability to diagnose and resolve technical or operational issues Experience working in a fast-paced or high-volume environment Excellent organisational and time management skills Confident communicator, able to work across multiple teams IT literate, including Microsoft Office 365 Flexible approach to working hours, including shifts Desirable Experience with warehouse management systems (WMS) or automated systems Knowledge of logistics, distribution or warehouse operations Experience analysing performance data and KPIs Understanding of regulated environments (e.g. pharmaceutical or similar) Additional Information This role involves working in a warehouse environment, including standing and walking for extended periods Some manual handling may be required Candidates must be comfortable working in varying temperatures