Credit Controller and Office Administrator

Job Title: Credit Controller & Office Administrator Location: Oswestry, Shropshire Role Type: Internal / Permanent Role Overview We are seeking a reliable and well-organised Credit Controller & Office Administrator to support the smooth financial and administrative operations of our accountancy practice. This is an internal, office-based role, ideal for someone who is confident managing client accounts, maintaining accurate records, and providing essential administrative support to a professional services team. The role requires a high level of discretion, attention to detail, and the ability to communicate professionally with both colleagues and clients. Key Responsibilities: Credit Control & Accounts Support Manage the firm’s credit control process, ensuring timely collection of outstanding fees Monitor client accounts and maintain accurate debtor records Issue invoices, statements, and payment reminders in line with agreed procedures Liaise professionally with clients regarding payments, queries, and account reconciliations Escalate overdue accounts where necessary and support partners with reporting Record and allocate payments accurately Office Administration Provide general administrative support to the practice Maintain client records and internal documentation, ensuring confidentiality and accuracy Answer telephone calls and handle client enquiries in a professional manner Manage incoming and outgoing correspondence Support diary management, meetings, and internal coordination as required Assist with filing, scanning, and document management (digital and physical) Skills & Experience Previous experience in credit control, accounts administration, or office administration Strong attention to detail and high levels of accuracy Confident communicator with a professional and courteous manner Good organisational skills and the ability to manage multiple priorities Comfortable working with accounting software and Microsoft Office Discretion and understanding of confidentiality within a professional services environment Desirable (but not essential) Experience within an accountancy practice or professional services firm Knowledge of billing processes within accountancy or legal environments Personal Attributes Trustworthy and dependable Proactive and able to work independently Calm and professional when dealing with sensitive financial matters Team-oriented with a positive attitude