Credit Controller

We’re looking for a commercially sharp, resilient problem-solver to take full ownership of customer retentions, credit control and debt recovery within a growing UK business. This is not just a finance role — and it’s not just a sales role. It’s a pivotal, high-impact position sitting at the heart of the business. Credit Controller Responsibilities Leading structured retention conversations to reduce churn and protect recurring revenue Managing failed Direct Debits, overdue accounts and payment plans Handling financial offboarding, early termination fees and director guarantees Owning debt recovery processes, including escalation to external agencies Tracking KPIs including save rate, aged debt and cash recovery Working cross-functionally with Sales, Billing, Support and Leadership Why This Role Is Different Direct impact on revenue and business stability High earning potential (OTE £50k) Hybrid working Huge scope to influence processes and customer journey improvements A unique blend of negotiation, commercial awareness and financial control What We’re Looking For 3+ years’ experience in B2B retention, credit control, debt recovery or similar Confident handling difficult conversations and contractual discussions Tenacious, resilient and commercially astute Strong numerical accuracy and CRM/system confidence Process-driven, compliant and detail-focused This role suits someone who enjoys problem-solving, thrives on targets, and isn’t afraid to have firm but professional conversations to protect the business. If you want a role where you genuinely own the outcome, drive results and build highly transferable commercial skills — this is it