Customer 1st Advisor
CV-LibraryTyburn, City and Borough of BirminghamcontractPosted: 27 March 2026
Apply NowCustomer 1st Advisor
Birmingham, Castle Vale – Office Based
Up to £11,034 per annum
Part Time (15 hours per week - Tuesday, Thursday, Friday)
Fixed Term until 19th March 2027
Closing Date: Friday 10th April
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people focused role where no two days are the same.
About the role
In this role you will:
*
Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
*
Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
*
Handle customer enquiries via face-to-face contact, telephone and written communication
*
Work closely with colleagues across different service areas to deliver joined up, efficient support
*
Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We’re looking for someone who:
*
Has a genuine passion for delivering excellent customer service
*
Is confident communicating with customers in person, over the phone and in writing
*
Has experience in office administration or customer facing roles
*
Is flexible and adaptive to meet business needs
*
Enjoys working as part of a team and supporting colleagues across different service areas
*
Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you
Birmingham, Castle Vale – Office Based
Up to £11,034 per annum
Part Time (15 hours per week - Tuesday, Thursday, Friday)
Fixed Term until 19th March 2027
Closing Date: Friday 10th April
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people focused role where no two days are the same.
About the role
In this role you will:
*
Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
*
Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
*
Handle customer enquiries via face-to-face contact, telephone and written communication
*
Work closely with colleagues across different service areas to deliver joined up, efficient support
*
Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We’re looking for someone who:
*
Has a genuine passion for delivering excellent customer service
*
Is confident communicating with customers in person, over the phone and in writing
*
Has experience in office administration or customer facing roles
*
Is flexible and adaptive to meet business needs
*
Enjoys working as part of a team and supporting colleagues across different service areas
*
Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you