Customer Account Administrator

Job Title: Customer Account Administrator Location: Leighton Buzzard Contract Details: Full-time, Permanent, Office based Hours: Monday-Friday, 9:00am-5:30pm (1 hour lunch break) Start Date: ASAP Salary: £25,000 - £28,000 per annum, depending on experience Benefits & Perks: 20 days annual leave + bank holidays (increasing with length of service) Additional day off for your birthday Office snacks and sweet treats Friendly, supportive working culture On-site parking Strong opportunities for career growth and development Casual dress codeResponsibilities: Accurately process customer and retail orders, managing daily dispatch schedules and approvals Maintain customer databases and build strong relationships with retail partners and distributors Manage multiple inboxes and handle customer enquiries via phone and email Prepare quotations, approve order visuals, and book in orders for major retail partners Create manufacturing orders and support stock planning through production meetings Oversee Shopify stock levels and work closely with purchasing on stock and lead times Assist with invoice queries and update website pricing and applications Handle customer complaints professionally and liaise with internal teams to ensure smooth order flowEssential skills: Previous office experience within customer service, account management or order processing is essential Excellent telephone manner Strong written and verbal communication skills Good Microsoft Office skills Strong attention to detail Ability to work well under pressure Ability to work independently and within a wider team A proactive, organised and customer‑focused approachDesirable skills: Experience working with retailers or distributors Experience with Shopify or similar e‑commerce platforms Experience in a manufacturing or product‑based environment Previous experience supporting a sales functionHow to apply: If you are interested in this wonderful job opportunity, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed). Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website